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How warung26 Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, you share data with us — and this page tells you exactly what we collect, why we keep it, and what rights you hold over it.

Account data protectionDANA, OVO, GoPay payment privacyYour rights over stored dataCookie and device transparencyData deletion on request
warung26 How warung26 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Protecting your account information is not an afterthought — it is built into how your wallet connects, how sessions are tracked, and how long we hold your records. Here is what we do across four key areas of your privacy.

Encryption on Every Transaction

All data exchanged between your device and our servers — including DANA, OVO and GoPay payment details — is encrypted in transit. We do not store raw wallet credentials on our end.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time without losing your account access.

Data Retention and Deletion

Account data is kept while your account remains active and for a period after closure as required by applicable law. Once that period ends, we delete your personal records from active systems on request.

Who Can Access Your Data

Only authorised staff involved in account verification, fraud review or payment processing can access your personal data. We do not share identifiable data with advertisers or unrelated third parties.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove data we hold on your account, our support team handles these requests directly. You can reach us through live chat, email, or your account help centre. We aim to respond to all data-related queries within a reasonable window — contact us and we will confirm the process for your specific request.

Team online

Live Chat

Start a live chat session from your account dashboard. Our support team will verify your identity before discussing any personal data held on your profile.

Email Support

Send your data request to our support email address found in your account settings. Include your registered mobile number so we can locate your record quickly.

Account Help Centre

Log into your account and navigate to the Help section. Submit a privacy request form there — we track every submission and follow up with confirmation.

Your Privacy Rights at warung26

Real questions about how your data is used, who sees it, and how you can act on your rights as an account holder in Indonesia.

We collect your name, email, mobile number, and the wallet details you register — such as DANA, OVO, or GoPay. Device identifiers and session data are also logged during account activity.

Yes. Contact us via live chat or email from your registered account. We will verify your identity first, then provide a summary of the personal data linked to your profile.

Submit a deletion request through the Account Help Centre or by email. We process deletions after confirming your identity and checking that no outstanding regulatory retention period applies to your records.

We do not sell or share your DANA, OVO, or GoPay payment details with advertisers. Data is only passed to payment processors strictly for completing your transaction.

We retain account and transaction records for the period required under applicable financial regulations where we operate. After that obligation lapses, records are removed from active systems.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings without losing access to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.