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Our Terms, Your Rights at warung26

Everything you do on warung26 — opening an account, depositing via DANA, OVO or GoPay, placing a sports bet or browsing the live casino — sits within a clear legal framework. Availability depends on local law and is open to eligible regions only.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredPolicy Updates NotifiedContact via Live Support
warung26 Our Terms, Your Rights at warung26
POLICY CONTACT

Reach Us on Legal Questions

Policy questions deserve a direct answer, not a circular FAQ loop. Our support team handles account-condition queries, dispute requests and legal clarifications through the channels below. If you are in Palembang or anywhere else across Indonesia, the same contact paths apply.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team fields policy questions, account-hold queries and dispute requests through this channel.

Email Support

Send detailed legal queries, document requests or formal complaints to the email address listed under your account's help section for a written record.

Account Help Centre

The Help Centre inside your account covers common policy topics — from how fund holds work to how we process account-closure requests and wallet verification.

ACCOUNT PROTECTION

How We Handle Your Data and Security

Security and data handling are not afterthoughts — they are built into how your account functions from the moment you register. Here is what that means in practice across four areas.

Data Handling

We collect only what is needed to run your account — registration details, transaction records for DANA, OVO or GoPay transfers, and support history. We do not sell this data to third parties.

Cookie Policy

Cookies keep your session active and your wallet selection remembered. You can manage cookie preferences through your browser settings; disabling them may affect account navigation and login persistence.

Account Security

Login is protected by OTP verification sent to your registered phone number. If you suspect unauthorised access, freeze your account immediately through the security section in your account settings.

Data Retention and Changes

We retain account and transaction records as required under our operational obligations. To request a correction or deletion of your personal data, contact us in writing through the email support channel.

Common Questions About Our Legal Terms

These are the questions we see most often from accounts across Indonesia. If yours is not here, reach out through live chat or the email support path listed above.

They apply to anyone who opens an account on warung26 from an eligible region. Access depends on local law, and by registering you confirm you are permitted to use the service where you are located.

We notify you via the contact channel on your account — email or registered phone. Continued use after the notice period means you accept the updated conditions. Disputes about changes should be raised before that period closes.

Transaction data for DANA, OVO and GoPay transfers is stored only for operational and compliance purposes. We do not share wallet details with third parties outside of what each wallet provider's own process requires.

Submit a written request through the email support channel listed in the Help Centre. We review and action data correction or deletion requests in line with our retention policy and applicable obligations.

Yes. Accounts may be suspended if we detect policy breaches, unverified wallet activity or access from a restricted region. We inform you via your registered contact and explain the path to review or resolution.

Start with live chat to log the dispute, then follow up in writing via email for a formal record. Our team escalates unresolved cases through an internal review process and responds with a written outcome.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.